The Client

The Residents of The Reef

Issue Raised

The leases at this high end development of 56 luxury apartments were issued without the incorporation of a residents’ management company which meant a lack of formal structure amongst leaseholders to protect their interests.  An NHBC 10-Year Buildmark Warranty was applicable to this site.  Some leaseholders previously had raised snagging problems to the builder in the initial 2-year liability period.  Some leaseholders had raised snagging problems to the NHBC.  The disparate nature of the group meant that problems which had been reported were not necessarily being coordinated and tracked.  There were some minor health & safety snagging issues such as the configuration of the dry riser which was not to the standard required by Dorset Fire & Rescue.

Our Proposed Solution

Initiative coordinated the Right To Manage application to which over 80% leaseholders agreed. This brought cohesion and a common purpose amongst leaseholders in respect of the build snagging problems.  Initiative worked closely with the RTM Company directors to collate a comprehensive snagging list which could then be presented to the NHBC.

What Happened

Initiative and The RTM Company directors held several meetings with the NHBC to agree a process under which the build defects could be addressed under the Buildmark Warranty.  A timeline for implementation was agreed. 

The Longer Term Effect

The NHBC is now implementing its agreed rectification plan at the building.  Initiative and the RTM Company directors continue to meet regularly with the NHBC to track progress.  As is NHBC Buildmark policy, leaseholders are receiving a renewed warranty on all repairs.  A sense of community amongst the leaseholders has been borne out of regular meetings and co-operation with the NHBC.